Check your balance or transfer funds using ART, our Audio Response System:
1-866-214-7215 or locally at 918-430-3501
For questions and concerns contact us as follows:
| Phone: |
|
918.430.3500 |
| Fax: |
|
918.430.3510 or 918.744.8787 |
| ART (Audio Response): |
|
866-214-7215 or locally at 430-3501 |
| Lost Debit Card: |
|
800-791-2525 |
| Lost Credit Card: |
|
800-442-4757 |
| Encentus Federal Credit Union (Main Office) Utica Branch |
| 1320 S Lewis Ave. 1924 S. Utica Ave., Ste. G06 |
| Tulsa, OK 74104 Tulsa, OK 74104 |
| Lobby Hours at Lewis: |
Monday-Friday 8:00a.m. - 5:00p.m. |
| Lobby Hours at Utica: |
Monday-Friday 7:00a.m. - 4:00p.m. |
| Loan Department: |
Monday-Friday 8:00a.m. - 5:00p.m. |
| Drive Thru at Lewis: |
M-F 7:00a.m.-6:00p.m. & Sat. 7a.m.-12p.m. |
| |
|
| Need to order another Debit or ATM card? Complete our short reorder form and fax, mail, or drop it off at either of our locations! Please note, this form is NOT for new members who have never had an ATM or debit card. |
Debit / ATM Re-order Form |
| Have you moved recently? Complete our change of address form, or simply log into online banking and e-mail us from our secure e-mail! |
Change of Address Form |
| Need new checks? Complete this form and return to the credit union or from our home page, select Online Services / Links / Harland Clarke. |
Check Order Form |
| Getting your debit card denied? If you never opted in to Overdraft Protection for your debit card, companies may be seeking pre-approvals for your transactions that exceed your available balance. Opting in to Overdraft Protection will help get those transactions approved. You will ONLY be charged an NSF fee if your ACTUAL charges (not pre-approvals) exceed the balance of your account. Complete this form and return to the credit union to Opt-In! |
Overdraft Protection Opt In Form |
| Closing your account? If you are unhappy with our service, please contact us first. We would appreciate the chance to correct whatever went wrong. Our primary goal is to make our members happy! Let us prove it! If you still want to close your account, complete this form and return it to one of our locations with our condolences. We don't want to see you go! |
Close Encentus Account Form |
| Other forms, including SJMC direct deposit forms, government benefit deposit forms, etc., are located under Online Services / Switch Kit. |
|
Complaints:
If you have made a complaint and were not satisfied with staff's response or experienced unsatisfactory service, drop our Supervisory Committee a line at:
Supervisory Committee
1924 S. Utica Ave.
Robert W. Davis Tower, Box 109
Tulsa, OK 74104
supcomm@encentusfcu.org
